The general sales conditions described below (Conditions) govern only the contractual relationship between any user of the Web site Trekoon.com (hereafter referred to as "User" or "You") and Spanish society Trekoon CB, established in Miquel dels Sants Oliver, 9, 07011, Palma de Mallorca (Spain) and NIF E57703753, owner of Spanish web site Trekoon.com.These general conditions of sale are the only ones applicable and replace all other general condition, except in case of cancellation previous express written consent. Trekoon.com may
occasionally modify the terms of their general conditions, so it is advisable that they be read at each visit on the website Trekoon.com (hereinafter "Site"). These changes are applied from publishing on the Internet (from the date initially indicated) and may not apply to contracts concluded earlier. Every purchase on the website is governed by the general conditions applicable at the time of order. We believe that once you have placed an order, have accepted our terms of sale after having read them.
Trekoon.com pays great attention to information on the essential characteristics of the products by technical descriptions from partner companies and manufacturers, and pictures illustrating the products. All this is done within the limits of technology while respecting the best market standards.
The prices for the products are indicated as below:
*For European Union customers:
In accordance with the laws governing members of the European Union, Tradeinn is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The price displayed for each item sold by us includes Spanish VAT (18%) (Except for Sweden and Denmark, we are obliged to apply the local 25% VAT due to local authority). But if we are shipping your order to a tax-free zone within the EU, we can deduct the VAT on prices, you just have to indicate this in the field "any comment or special request?" during the checkout process. We will remove the VAT when we charge the order.
We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
We have no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if available.
The products purchased can be sent on Trekoon.com currently to Spain, Portugal, Italy, Norway, Denmark, France, Germany, UK. If you would like to receive your order in another country please contact us by e-mail or telephone.
The order will be sent to the address indicated at the time you made your purchase We deliver from Monday through Friday during business hours (9:00 to 14:00 and 16:00 to 19:00), if you think that there will be nobody to pick it up let us know and provide us with an alternative address once you've placed your order.
The time between placing the order and the date of first attempted delivery will be the sum of these factors:
1. Prepare your shipment:
• Validation and verification of your details and payment.
• Preparation of your order (24 hours if in stock or 72 hours if it ask the dealer).
• Pick up by the carrier.
2. Transport time and delivery:
• 24 to 72 hours depending on delivery area.
These periods are indicated in business days (Monday through Friday). The carrier does not deliver on Saturdays, Sundays and holidays.
Trekoon.com will do everything possible to respect the deadlines listed on the site. However, Trekoon.com not
responsible for the consequences due to delayed shipment or a packet loss caused by the carrier, or for reasons or causes unforeseen or insurmountable force majeure. On the other hand, the mode of payment chosen by you may affect delivery times
(see clause 6).
In any case, Trekoon.com no commitment to deliver the order within less than 15 days can reach up to 4 weeks in the worst cases.
Trekoon.com offers 3 payment options: credit card / debit card (Visa or Visa Electron and Mastercard), bank transfer and PayPal.
A) Credit Card / Debit Card:
is the fastest payment method, your order will be processed automatically.Online payment with credit card is done through the security system "Verified by VISA ®" and "MasterCard SecureCode ®", which encrypts your bank details when they are transmitted over the Internet.
B) Bank Transfer
You must make the transfer to the account you indicated appropriately.If we make the transfer from a bank different from ours long before we check the payment two days, which may affect the deadline set. To streamline the process can send a copy of income [email protected]
IMPORTANT: Because the concept of transfer shall state the order number.
PayPal lets you pay directly without reporting their financial data online. PayPal automatically encrypts your confidential data with the help of the best technologies available in the market.Verification of payment can take 24 hours.
The User has seven (7) business days to return a product that is not satisfied. Within this period, you can return the product (the shipping costs on your own) along with the bill.This right of withdrawal shall not apply to products manufactured according to specifications given by you or clearly personalized or which by their nature, can not be returned or are liable to deteriorate or expire rapidly.We advise you to protect your (s) article (s) and will be responsible for any damages suffered (n) during transport.
Therefore, we suggest you return the goods by registered post or insurance carrier and the value of the product. This insurance will be very useful in case of loss or damage of goods by the carrier. In any case, any costs of return are borne by the consumer.
When the user returns a product in exercising its right of withdrawal only accept products that are shipped with its original packaging in new condition and complete (with accessories, manuals, cables, etc ...). We will not accept articles that have been submitted incomplete, damaged, or damaged by the Customer.The deadlines above apply from the date of receipt of order.If the product is returned within seven days (the postmark will attest) from the home delivery, Trekoon.com refunded by the same method used by you for payment, minus any case the costs of management (2% of purchase price) and shipping. If this method of reimbursement is not feasible, Trekoon.com reimbursed by bank transfer. In case of technical analysis of the product under the right of withdrawal, Trekoon.com make every effort to reimburse the User as quickly. This period will depend on the technical tests carried out by the SPV (Post Sales) of the manufacturer, with a maximum of 30 days.
All products purchased Trekoon.com include official manufacturer's warranty, in addition to manufacturing defects also covers possible damage caused during the warranty period.Note that most manufacturers have effective repair services near you or through their online support site or even in your own home. Many incidents are resolved by following the guidelines in these media without returning the product to a service. We strongly recommend that you consult your product documentation or the manufacturer's online support where you specify the data contract of warranty, problem solving, action steps, deadlines, coverage etc ...
Should Trekoon.com manage to repair your product with the corresponding brand authorized repair facility, shipping charges will be paid by the customer Trekoon.com be limited to apply the conditions established under the warranties of each manufacturer.
Trekoon.com is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
9.1 The type of information we will collect about you when you place an order or register on our Websites includes:
*- Phone Number
*- Email Address
*- Credit/Debit card details
9.2 This information is already stored on our internal systems and our Websites simply verifies you as a customer of Trekoon.com. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our Websites. If you have any questions/comments about privacy, you should email us at [email protected]
9.3 We use the information you provide for the following purposes:
*- To send updates regarding the status of your enquiry or order.
*- To send newsletters and details of offers and promotions in which we believe you will be interested.
*- To improve the design and content of the trekoon.com
*- To understand the buying behaviour of our registered users.
*- To perform other general marketing and promotional activities focused on our products and services.
9.4 When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
9.6 We have designer our Website to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
9.6 For statistical data, Tradeinn places a cookie (small text file) in your computer. Cookies are not harmful for your computer and can be read only by the websites that placed it in your computer. They are not virus spreaders, and cannot be used to search your hard drive.
9.7 The above privacy statement may not be applicable in all countries of trekoon.com visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
9.8 If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
9.9 We put a lot of time and effort into describing and photographing the products we sell using manufacturer's
Websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the Websites which turns out to be incorrect we will be happy to replace or refund the product (unused).
9.10 In accessing Trekoon.com, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store,transmit, show or play in public, adapt or change in any way the content of trekoon.com pages for any other purpose whatsoever, in any medium, without the prior written permission of trekoon.com.